How to prepare for your online lesson

Before you start

Thank you for booking an online lesson with your teachers. We hope you have a great experience and improve your English.

Below are a few things you’ll need to do to make sure you maximise your time online.

Do you have the correct time? – Our system automatically notifies you with respect to your time where you are, however, it can sometimes make mistakes, please check from your confirmation email the timezone, date and time.
Check microphone and camera – make sure your microphone and camera are turned on and working.
Good internet connection – camera and microphone take a lot of internet bandwidth, please make sure you have a good connection.
Distraction free – Are you in a quiet place? Background noise and disruptions distract and make it harder to hear and/or concentrate.
Have you received the link to the virtual classroom? – you should get an email with a link to the virtual classroom where you will have the lesson.

Countdown is zero/stopped

Please refresh the page to see the “Launch” button

Cannot see myself or teacher

After opening application, use the settings button to check connection, video or audio.

Connection quality is very poor

Turn off the video, this takes the most bandwidth and usually the reason for poor quality